North Quay Works, a brick warehouse on a canal at dusk, with one window lit.

The CRM that does the work for you.

Other CRMs track the deal. Operion does the diligence, the underwriting and the paperwork, before and after it closes.

North Quay WorksAssessmentDrafting the credit paperNow
Pipeline· Credit teamAll dealsFilterAMJCSP
DealStageOwnerLatestUpdated
Harbour PointScreeningJCJamie ChenResearch ready for review12m
Westfield StudiosDiligenceSPSam PatelLease request drafted2h
Weaver's CourtCommitteeAMAlex MorganCredit paper ready for committeeYesterday

Deal work happens outside your CRM.

Your CRM shows the stage. The research sits in a browser, the model in a spreadsheet, the credit paper in a document and the requests in an inbox.

Operion puts all of it on the deal.

CRMStageNorth Quay WorksAssessment
BrowserResearchCompany registerNorth Quay Holdings
SpreadsheetModelNQW model v7.xlsxInterest cover 2.14x
DocumentCredit paperNorth Quay Works credit paper.docx4. Income and cover
InboxRequestsTo North Quay HoldingsCould you send the current rent roll?
North Quay WorksCanal-side warehouse · Alex MorganAssessment
ResearchOperating statement v1 read · 2 questions open
ModelCredit model · Interest cover 2.14x
Credit paperSection 4 drafted for committee
RequestsRent roll requested · Outstanding
CRMStageNorth Quay WorksAssessment
BrowserResearchCompany registerNorth Quay Holdings
SpreadsheetModelNQW model v7.xlsxInterest cover 2.14x
DocumentCredit paperNorth Quay Works credit paper.docx4. Income and cover
InboxRequestsTo North Quay HoldingsCould you send the current rent roll?
North Quay WorksCanal-side warehouse · Alex MorganAssessment
ResearchOperating statement v1 read · 2 questions open
ModelCredit model · Interest cover 2.14x
Credit paperSection 4 drafted for committee
RequestsRent roll requested · Outstanding

Every deal holds its own work.

Its documents, your model and everything Operion has done on it, in the pipeline your team already works in.

  1. 1

    Your pipeline

    The CRM your team works in: deals, stages, owners and relationships.

  2. 2

    Each deal's documents

    Each figure links to the page it came from. When a figure changes, the old one is kept.

  3. 3

    The work

    Operion tracks its research, model runs, drafts and requests, and what each is waiting on.

  4. 4

    Your model and templates

    Operion runs your own model, checks your conditions and drafts in your credit paper template.

  5. 5

    Your team decides

    Every draft waits for your team to check it.

Operion prepares the credit assessment for committee.

Your team reviews a draft instead of writing one, with every gap already listed.

Pipeline/North Quay Works/Credit paperDrafting section 4
North Quay Works credit paper.docx2 / 6Fit width

North Quay Works · Credit paper · Draft for committee

3. The loan

A loan of GBP 6,000,000 to North Quay Holdings towards the GBP 10,000,000 cost of North Quay Works, a canal-side warehouse in Leeds, at 60% loan-to-cost.

The loan is interest-only at 7%, or GBP 420,000 a year. The principal is repaid from the sale in year 5.

4. Income and cover

On net operating income of GBP 900,000, interest cover is 2.14x. The loan is supportable, subject to the current rent roll.

Drafted by Operion from the credit model

5. Conditions

Before drawdown: the current rent roll, requested from North Quay Holdings on 29 September 2026 and still outstanding.

Open questions: whether the borrower or any of its directors has been in administration and whether the change of use has been granted.

Operating statement v1, page 3

Page 2 of 6

Credit assessment

Alex Morgan asked

AMPrepare the credit assessment using our model and identify what we still need.

Credit model

Interest coverRun on this deal2.14x
Sponsor IRRTarget 18%18.87%

Open questions2

Has the borrower, or any of its directors, been in administration?Not yet sourcedOpen
Has the change of use been granted?Not yet sourcedOpen

Requests1

Current rent rollAsked on TuesdayOutstanding

Operion reruns the model on the revised income.

When the borrower's revised statement arrives, Operion redrafts the credit paper for Alex's review, with each changed figure linked to the statement.

MailnowNorth Quay HoldingsRevised operating statement attached.Operating statement v2.pdf
Operating statement v2.pdfPage 3
North Quay Holdings
Revised operating statement

Annual net operating income revised to GBP 840,000.

North Quay WorksCanal-side warehouse · Alex MorganAssessment
AMAlex Morgan added the revised statementOperating statement v2, from the borrower's email
Net operating income (GBP)From the revised statement, page 3900,000→840,000
Interest coverOn the revised income2.14x→2.00x
Sponsor IRRNow below the sponsor's 18% target18.87%→17.55%
Credit paper, section 4 needs your reviewDraft updated by OperionReview
Updating North Quay Worksfrom the revised statement
3 figures updatedSection 4 needs your review

Operion drafts. You make the decisions.

MailnowNorth Quay HoldingsRevised operating statement attached.Operating statement v2.pdf
Operating statement v2.pdfPage 3
North Quay Holdings
Revised operating statement

Annual net operating income revised to GBP 840,000.

North Quay WorksCanal-side warehouse · Alex MorganAssessment
AMAlex Morgan added the revised statementOperating statement v2, from the borrower's email
Net operating income (GBP)From the revised statement, page 3900,000→840,000
Interest coverOn the revised income2.14x→2.00x
Sponsor IRRNow below the sponsor's 18% target18.87%→17.55%
Credit paper, section 4 needs your reviewDraft updated by OperionReview

Operion drafts. You make the decisions.

North Quay WorksCanal-side warehouse · Alex MorganAssessment
4. Income and coverNeeds review

On net operating income of GBP 900,000, interest cover is 2.14x. The loan is supportable, subject to the current rent roll. On the revised income of GBP 840,000, interest cover falls to 2.00x. The loan remains supportable, subject to the current rent roll and the borrower's explanation of the GBP 60,000 fall.

Redrafted by Operion on the revised income

Your call. Nothing is sent to the borrower.

North Quay WorksCanal-side warehouse · Alex MorganAssessment
4. Income and coverNeeds review

On net operating income of GBP 900,000, interest cover is 2.14x. The loan is supportable, subject to the current rent roll. On the revised income of GBP 840,000, interest cover falls to 2.00x. The loan remains supportable, subject to the current rent roll and the borrower's explanation of the GBP 60,000 fall.

Redrafted by Operion on the revised income

Your call. Nothing is sent to the borrower.

One revised figure means six jobs by hand.

Operion does all six on the deal and records each step.

See the product
  1. 1Find the new figure and the page it came from
  2. 2Update the model
  3. 3Rerun the cover and the IRR
  4. 4Redraft section 4 of the credit paper
  5. 5Draft a note to the borrower
  6. 6Keep the old figures for committee
Pipeline/North Quay WorksAMJC
North Quay WorksHistoryAssessment
  1. Waiting for Alex MorganSection 4 needs review
  2. Operion drafted a note to the borrowerNot sent
  3. Operion redrafted section 4 of the credit paperNeeds review
  4. Operion reran the modelInterest cover 2.14x → 2.00x
  5. Operion read the revised statementNet operating income 900,000 → 840,000
  6. AMAlex Morgan added the revised statementFrom the borrower's email
  7. Operion drafted section 4 of the credit paperDraft for committee
  8. Operion ran the credit modelInterest cover 2.14x
  9. AMAlex Morgan added NQW model v7.xlsxCredit model
  10. Operion read Operating statement v1.pdfNet operating income 900,000, page 3
  11. AMAlex Morgan added Operating statement v1.pdfFrom North Quay Holdings

The next deal starts with your model and templates.

Your team sets nothing up twice, and every deal is assessed on the same model and conditions.

How it fits
Pipeline/Harbour PointAMJC
Harbour PointWaterside warehouse · Jamie ChenScreening
AMAlex Morgan applied the North Quay Works model, conditions checklist and credit paper template.
ResearchUnder way
Credit modelApplied from North Quay Works · Waiting on accounts
Conditions checklistApplied from North Quay Works
Credit paper templateApplied from North Quay Works
Applied from
North Quay WorksCanal-side warehouse · Alex MorganAssessment
Credit modelInterest cover 2.00x · Run on this deal
Conditions checklistRent roll outstanding
Credit paperSection 4 redrafted

Operion prepares the document each team works in.

See each team

Lenders

Operion runs your credit model on every deal and drafts the credit paper from its figures.

15

The questions your team will ask.

$2,000 a month for your team.

If the first 30 days aren't right, you stop there.

  1. CalendarInviteWorking demo, with OperionAn example deal, run with you on a call

    Before you share anything

    You see Operion work, and bring your team's questions.

  2. The plan

    Five people who run deals are included. Everyone who only reads, reviews or approves joins free.

  3. Your dealsSet up
    Your pipelineEvery deal, its stage and its owner
    Your model and credit paper templateReady
    OLYour Operion leadJoined your workspace

    Your first workflow, in week one

    Your Operion lead sets up your process and runs it on your first real deal.

  4. CalendarInviteDay 30 reviewYour team decides whether to continue

    Your first 30 days

    Your process runs on your real deals.

North Quay Works at night, every window dark.

See Operion run a deal.

On a call, we run an example deal from its documents to a draft for your review.